Introduction
This Privacy Policy describes how Lion Print Lab LLC, a New Jersey limited liability company (“we,” “our,” or “us”), collects, uses, and handles your information when you use our Canva app service known as Framespark. We are committed to protecting your privacy and ensuring you understand how your data is managed.
Information We Collect
Account Information
- A unique identifier provided by Canva to recognize your account.
- Basic account status information.
- Name, address, and email address.
Usage Information
We collect data about how you interact with Framespark, including frame creation attempts and completion status, usage frequency and patterns, and feature interaction statistics.
Website Analytics
If you accept analytics on framespark.app, Google Analytics measures page visits, traffic source, general device information, scroll depth, sections viewed, video plays, FAQ interactions, support links, and which call-to-action buttons are displayed and clicked. We use this information to understand and improve the website. Website analytics remains disabled if you decline, and you can change your choice at any time through the Cookie settings link in the website footer.
Payment Information
For paid users, we collect payment status, history, and timestamps. All payment processing is handled securely through Stripe.
How We Use Your Information
1. Service Provision
- Track your free trial usage.
- Verify your payment status.
- Process frame creation requests.
- Provide technical support upon your request.
2. Service Improvement
- Analyze usage patterns.
- Identify areas for improvement.
- Debug technical issues.
- Enhance user experience.
3. Account Management
- Manage payment status.
- Process payments through Stripe.
- Verify usage eligibility.
Protection of Non-Public Information
We do not disclose your specific non-public information to third parties except as otherwise described in this Privacy Policy. When we share non-public information with third parties in accordance with this policy, we require those companies to use it only to provide the services we ask them to perform.
Within Lion Print Lab LLC, your non-public information is available only to individuals who may need it to fulfill and service customer needs or support the general function of Lion Print Lab LLC. We communicate the need to protect non-public information to employees and agents, especially those with access to it. We also maintain physical, electronic, and procedural safeguards designed to protect non-public information.
Data Storage and Security
Storage Practices
- User identification and app usage data are stored in Firebase.
- Website analytics consent is stored on your device.
- Accepted website analytics data is processed by Google Analytics.
- Payment information is processed and stored by Stripe.
- We do not store your original images.
Third-Party Services
We work with the following non-affiliated service providers to provide convenient access to Framespark:
Firebase
- Stores user identification.
- Manages app usage data.
- Handles authentication and website hosting.
Google Analytics
- Processes website interaction data only after analytics consent.
- Provides aggregated reports about traffic, scrolling, content engagement, and call-to-action performance.
- Does not receive Framespark account or payment information from the marketing website.
Stripe
- Processes payments.
- Manages payment data.
- Handles billing information.
Canva
- Provides user identification.
- Enables app integration.
- Manages user authentication.
Your Data Rights
You have the right to request access to your personal data, request correction of inaccurate data, request deletion of your data, and receive an export of your data.
If you prefer that we do not disclose your non-public information to non-affiliated third parties, you may opt out of these disclosures—other than disclosures permitted by law—by emailing designers@lionprintlab.com.
Data Retention
We retain data according to the following schedule:
- Active accounts: for the duration of the account’s existence.
- Inactive accounts: up to 12 months after the last activity.
- Google Analytics event and user data: up to 14 months.
- Your analytics consent choice: until you change it or clear your browser storage.
- Payment records: as required by applicable federal and state law.
Changes to This Policy
We may update this Privacy Policy periodically. We will notify users of material changes through the App or via email.
Contact Us
For questions about this Privacy Policy, contact us at designers@lionprintlab.com.